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Information Technology Services

Information Technology Services

Chief Information Officer

photograph of joanna young Joanna Young is Michigan State University’s Vice President for Information Technology and Chief Information Officer. Her information technology (IT) career includes over a decade in executive roles in higher education and insurance.

Young is known for developing and leading teams that are as passionate about the  delivery of quality, appropriate, reliable, and affordable technology services that enable institutional success and customer delight. She knows that people, process and technology – in that order - are the key attributes of a high performing, “go-to” information technology department. Prioritizing technology investments according to the value to the organization and making and meeting the right commitments for constituents is paramount. Technology professionals must understand the business in which they operate, know their technology craft, and put customer delivery above all else.

She is known for her collaborative, highly engaged approach with internal and external colleagues. A “Top 100 Social CIO,” she’s active on Twitter (@jcycio), LinkedIn and Facebook due to the acceleration of collaboration and knowledge-sharing that social media enables.

Young’s experience includes applications development, infrastructure management, telecommunications, program management, auditing and mergers & acquisitions, both domestically and internationally. She has been accountable for internally and externally managed and hosted application and infrastructure services. She is experienced with and has prudently applied many business and information technology practices, ranging from Project Management Book of Knowledge (PMBOK), COBIT, ITIL, and Six Sigma.

As CIO for Michigan State University, Young provides strategic management and vision across all units and campuses. In alignment with President Lou Anna K. Simon’s  “Bolder By Design” vision, she’s setting the direction of IT to enable the administrative, academic, and research missions of MSU. She directs the spectrum of IT activities, including technology infrastructure, academic and research computing, clinical technology, administrative systems and grant and outreach activities.

Young’s prior CIO assignment was at the University of New Hampshire (UNH) where she was accountable for applications and infrastructure supporting all university functions, including learning management systems, distance learning, student and advancement systems, university system enterprise services, networks, servers and data centers. Priorities included academic, advancement and research projects, cyber infrastructure, virtualization, project management practice implementation, increase in revenue through grant funding and market expansion, and design of technology-enabled academic and conference facilities. She was also the Associate Vice President for Finance, accountable for budgeting and finance for 21 academic and administrative units. At UNH, she led the largest federal grant in UNH history, a major cyber infrastructure expansion across the University System of New Hampshire and all 10 New Hampshire counties.

Young has a bachelor of science degree in business administration from the University of New Hampshire. She also completed the AICPCU Insurance Executive Program at the Wharton School at the University of Pennsylvania. She was recently appointed Chairperson of the Board for Merit Networks. In her spare time Young can be found with her family, running, writing a novel, or re-reading the works of J.R.R. Tolkien (preferably while sitting on the beach). Read her MSU CIO Blog or follow her on Twitter.